Project Kahn Ltd – Complaints Procedure

Company: Project Kahn Limited
Trading as: Kahn Automobiles
Company Registration Number: 0496046
Registered Address: 240 Canal Road, Bradford, BD14SX
FCA Firm Reference Number: 659619

 

1. Purpose

Project Kahn Ltd aims to provide the highest level of service. This procedure sets out how we handle complaints from customers regarding any aspect of our services, including finance arrangements, products, or staff conduct.

 

2. How to Make a Complaint

You can make a complaint in any of the following ways:

Email: nfores@kahndesign.com

Telephone: 01274 749999

Post: Compliance Department, Project Kahn Ltd, 240 Canal Road, Bradford, BD14SX

 

Please include:

Your full name and contact details

Details of the product or service you are complaining about

A clear description of your complaint and what outcome you are seeking

 

3. Acknowledgement

We will acknowledge receipt of your complaint within 5 business days.

 

4. Investigation

We will investigate your complaint promptly and thoroughly.

This may include:

Reviewing relevant records and communications

Contacting any involved parties

Requesting additional information from you if required

 

5. Response

We will aim to provide a full written response within 8 weeks.

If the complaint requires more time, we will inform you of the expected timescale and keep you updated regularly.

Our response will explain our findings, any remedial action we propose, and your rights to escalate the complaint.

 

6. Escalation to the Financial Ombudsman Service (FOS)

If you remain dissatisfied with our response, you have the right to refer your complaint to the Financial Ombudsman Service:

Address: Exchange Tower, London, E14 9SR

Telephone: 0800 023 4567

Website: www.financial-ombudsman.org.uk

You must normally refer your complaint to FOS within six months of receiving our final response.

 

7. Record Keeping

All complaints and their outcomes are recorded and retained for FCA compliance purposes.

We use this information to monitor service quality and identify areas for improvement.

 

8. Accessibility

A copy of this complaints procedure is available on request.

Staff are trained to ensure the complaints process is fair, clear, and accessible.

 

Prepared by: Compliance Department, Project Kahn Ltd

Date: 09/02/2026

Version: 1.0